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Guide to support the design and implementation of a Grievance and Complaint Mechanism (GCM) at the project level for CAF operations

dc.contributor.authorPablo Lumerman
dc.contributor.authorSintia Yañez Aguilar
dc.coverage.spatialAmérica Latina y el Caribees_ES
dc.date.accessioned2025-07-03T19:13:38Z
dc.date.available2025-07-03T19:13:38Z
dc.date.issued2025-07-03
dc.identifier.citationPablo Lumerman, & Sintia Yañez Aguilar. (2025). Guide to support the design and implementation of a Grievance and Complaint Mechanism (GCM) at the project level for CAF operations. Caracas: CAF. Retrieved from https://scioteca.caf.com/handle/123456789/2488en_GB
dc.identifier.urihttps://scioteca.caf.com/handle/123456789/2488
dc.description.tableofcontentsThe Guide provides a practical and conceptual framework to ensure that communities benefiting from CAF-financed projects can express their concerns in a fair, safe, and accessible manner. Based on international best practices, the guide promotes transparency, accountability, and the prevention of social and environmental conflicts. It emphasizes the importance of protecting whistleblowers, incorporating gender-sensitive approaches, and adapting mechanisms to local contexts. Additionally, it outlines concrete measures to strengthen institutional capacities, ensure early community engagement, and maintain the GRM’s operability even after project completion. This tool reinforces CAF’s commitment to inclusive, sustainable development that respects the rights of all individuals.es_ES
dc.language.isoenes_ES
dc.publisherCAFes_ES
dc.rightsCC-BY-NC-NDes_ES
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/es_ES
dc.subjectDesarrollo institucionales_ES
dc.subjectFortalecimiento institucionales_ES
dc.subjectLogísticaes_ES
dc.subjectTransparenciaes_ES
dc.titleGuide to support the design and implementation of a Grievance and Complaint Mechanism (GCM) at the project level for CAF operationses_ES
dc.typeBookes_ES
dc.publisher.cityCaracases_ES
caf.relation.languageVersion123456789/2487Español
caf.relation.languageVersion123456789/2489Portugues


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