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LAC Participation in the Digitally Enabled Business Process–Related Services Ecosystem

dc.contributor.authorFrederick, Stacey
dc.coverage.spatialAmérica Latina y el Caribees_ES
dc.date.accessioned2024-04-24T22:03:18Z
dc.date.available2024-04-24T22:03:18Z
dc.date.issued2024-04-24
dc.identifier.citationFrederick, S. (2024, April 24). Policy paper #29 - LAC Participation in the Digitally Enabled Business Process–Related Services Ecosystem. Retrieved from https://scioteca.caf.com/handle/123456789/2232en_GB
dc.identifier.urihttps://scioteca.caf.com/handle/123456789/2232
dc.description.tableofcontentsThis report defines and describes the global digital business process– related services ecosystem, presents Latin American and the Caribbean (LAC) countries’ participation, and provides considerations for increasing participation. From a global perspective, the LAC region is viewed as an offshore destination for cost reduction and workforce availability rather than innovation. Export-oriented foreign investors are primarily shared services centers and third-party providers of contact center services. Opportunities for LAC to contribute significantly to the global digital services ecosystem are unlikely, at least in the short to medium term, given the dominance of U.S. technology firms and LAC’s limited participation in terms of supply and demand. Increasing use of digital technologies and services and supporting regional firm development are more feasible objectives. LAC firms may be able to reach a global audience in niche areas based on local expertise and partnerships with global digital firms.es_ES
dc.language.isoenes_ES
dc.rightsCC-BY-NC-NDes_ES
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/es_ES
dc.subjectCiencia y tecnologíaes_ES
dc.subjectDesarrolloes_ES
dc.subjectInnovaciónes_ES
dc.subjectInternet y banda anchaes_ES
dc.subjectTecnologías de la información y comunicación (TIC)es_ES
dc.titleLAC Participation in the Digitally Enabled Business Process–Related Services Ecosystemes_ES
dc.typeworkingPaperes_ES


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